Refund policy

Last updated September 15, 2026

Thank you for your purchase. We want you to feel completely safe trying Mos Health. That is why every first order is covered by our 100-Day Money-Back Guarantee — a full refund of the product price, with no need to send anything back. Please see below for details.

100-DAY MONEY-BACK GUARANTEE

If you're not satisfied with your first order of any product, contact support@moshealth.com with your order number within one hundred (100) days of purchase for a full refund of the product price — no need to send anything back.

The guarantee applies to your first order of each product, once per customer.

SUBSCRIPTIONS

Subscriptions can be cancelled anytime through your account portal, effective from the next billing cycle.
If a renewal charge was unintended, contact us within fourteen (14) days of the charge — unopened or unshipped renewal orders will be refunded in full.
Subscription renewal shipments are not otherwise eligible for refund, except as covered by the 14-day renewal grace period above or the guarantee on your first order.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Damaged, defective, or incorrect items are always eligible for a free replacement or full refund, regardless of the guarantee terms. Contact us at support@moshealth.com and we'll make it right.

REFUND PROCESSING

Please allow up to seven (7) days from approval for us to process your refund. We will notify you by email when your refund has been processed.
Approved refunds will be issued to the original payment method only.
Refunds may take 1–2 billing cycles to appear on your credit card statement, depending on your credit card company.
Original shipping and handling fees are non-refundable.

FAIR USE

We reserve the right to refuse refunds in cases of suspected fraud, abuse, or excessive refund activity.

QUESTIONS

If you have any questions concerning this policy, please contact us at: support@moshealth.com