Cancellation policy

Last updated September 17, 2026

This Cancellation Policy is part of our Terms and Conditions (“Terms”) and should be read alongside our Refund Policy.

It applies to subscription purchases — individual products bought on a monthly plan, the Foundation Bundle, and AI Health Partner. For one-time orders, which do not renew, please see our Refund Policy.

HOW TO CANCEL YOUR SUBSCRIPTION

You can cancel your subscription yourself at any time. You do not need to contact us or wait for approval.

  1. Go to Manage Subscription and log in using the email address you used to subscribe.
  2. Select the subscription you want to end.
  3. Choose Cancel Subscription and confirm.

If you have any difficulty, email us at support@moshealth.com and we will cancel it for you.

WHEN CANCELLATION TAKES EFFECT

Cancelling stops all future renewals immediately. You will not be charged again.

Products we ship to you

If a renewal has already been charged when you cancel, what happens to that order depends on how far it has progressed:

  • Not yet picked at our fulfillment center — we will stop the order and refund it in full.
  • Already picked or shipped — we cannot recall it, so the order will be delivered to you. You may still request a refund under the terms below.

Email us as soon as you cancel if a charge has just been taken, so we can check the order before it is picked.

AI Health Partner

AI Health Partner is a digital subscription, so there is nothing to ship. When you cancel, you keep access until the end of the period you have already paid for, and you are not charged again.

If you received AI Health Partner as part of the Foundation Bundle, cancelling your Foundation Bundle subscription also cancels AI Health Partner from the same cycle — you do not need to cancel it separately. If you subscribed to AI Health Partner on its own, it cancels in the same way as any other subscription.

REFUNDS ON RENEWAL ORDERS

If a renewal charge was unintended, contact us within fourteen (14) days of the charge. Unopened or unshipped renewal orders will be refunded in full.

Our 100-Day Money-Back Guarantee applies to your first order of each product, once per customer. Renewal shipments are covered by the 14-day renewal window described above rather than by the guarantee. Full details are in our Refund Policy.

BEFORE EVERY RENEWAL

We email you three (3) days before each renewal is charged, so you always have time to skip, change, or cancel it first.

ALTERNATIVES TO CANCELLING

From Manage Subscription you can also:

  • Skip an upcoming order
  • Pause your subscription and resume it later
  • Move your next order date forward or back
  • Add, remove, or change the products in your subscription
  • Update your shipping address or payment details

Any change must be made before your next billing date to apply to that order.

SUBSCRIPTION TERMS

  • All subscriptions run on a monthly cycle and renew every month until you cancel.
  • There is no minimum commitment and no cancellation fee.
  • You are charged for each order as it is placed; nothing is billed in advance beyond the current cycle.
  • Subscription orders receive free standard shipping within the United States.
  • We will tell you in advance of any change to your subscription price, as required by law.

QUESTIONS

If you have any questions about cancelling, please contact us at:
support@moshealth.com